Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

All returns must be sent to:
123 E Liquids
65 Vicarage Road
Oldbury
B68 8HL

Please do not send your purchase back to the manufacturer. 

Refund Policy

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@123eliquids.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@123eliquids.com and send your item to: 123 E Liquids
65 Vicarage Road,
Oldbury,
B68 8HL.

Shipping
To return your product, you should mail your product to:
123 E Liquids
65 Vicarage Road,
Oldbury,
B68 8HL

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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